In 2023, Optima bank extended its collaboration with Systemic to its Private banking service, implementing a cutting-edge investment management platform aimed at providing Private banking clients with a holistic view of their banking relationships, enriched with meaningful information and analytics. This initiative was designed to empower the account management functions of bank branches, enhancing client service and engagement.

The project presented several challenges. Ensuring data consistency across various systems required meticulous data mapping and transformation efforts. Providing adequate support and resources to help bank employees adapt to the new technological environment and workflows was essential for a smooth transition. Developing and deploying APIs with middleware to facilitate communication between systems posed technical complexities and necessitated rigorous testing to ensure reliability and security.

The collaboration resulted in significant gains for Optima bank’s Private banking service. Data consolidation from various sources offered a unified view of clients’ investment portfolios, complemented by advanced analytics that provided insights into performance metrics, risk management, and market trends. As the Private banking team expanded, the back-office software scaled with its operations, efficiently handling increased transaction volumes and a growing client base without a corresponding increase in manual workload. The system’s modular capabilities allowed the firm to add new functionalities as needed, ensuring continuous enhancement without the need for an entire system overhaul.

Summarizing what Optima Private Bank has gained:

• Data consolidation from various sources, providing a unified view of client’s investment portfolios along with advanced analytics gaining gaining insights into performance metrics, risk management, and market trends.
• As the PB team grows, the back-office software can scale with its operations, handling increased volumes of transactions and expanding client bases without a corresponding increase in manual workload.
• Modular capabilities, allowing the firm to add new functionalities as needed without overhauling the entire system.